Return & Refund Policy
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If you are not entirely satisfied with your purchase, we're here to help.
Items ordered are supplied on a firm sale basis, however, you have 14 calendar days to return an item from the date you received it, after 14 days there will be a supplier restocking charge that can be between 10 & 20% of the product value, the charge is imposed by the supplier for collection of the item/s and for them to be restocked in their distribution centre. To be eligible for a return, your item must be unused and in the same condition that you received it, the item must be in the original packaging.
If an item is faulty it will either be covered by a manufacturer warranty or the supplier will advise accordingly, the item may be replaced, repaired or refunded by them.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will contact the supplier, inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your account (or original method of payment).
You will receive the credit note within a certain amount of days, or if paid by credit card, the credit will appear on your next statement depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.