Welcome to Welgo Office Equipment Limited's privacy notice.
Welgo respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data, tell you about your privacy rights and how the law protects you when:
• we provide to you our IT Services (“Services”); and
• you visit our website at http://www.welgo.co.uk/ (regardless of where you visit it from) (“Site”).
To help makes things clearer we use the following terms to describe the different categories of individuals whose personal data we may collect:
• Browser: means any person accessing our Site.
• User: means an individual employee, agent or independent contractor of a customer, who is authorised by that customer to use the Services.
1. Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how we collect and process your personal data through your use of the Site and Services, including any data you may provide through the Site when you are using our Services.
The Site is not intended for children and we do not knowingly collect data relating to children.
Welgo Office Equipment Limited is the controller and responsible for your personal data (collectively referred to as “Welgo”, "we", "us" or "our" in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights set out below. You can contact the data privacy manager by using the contact details set out below.
Our full details are:
Welgo Office Equipment Limited
Name or title of data privacy manager: Brian Gordon
Email address: firstname.lastname@example.org
Postal address: 51 Ratcliffe Terrace, Edinburgh, Scotland, EH9 1SU
Telephone number: 0131 667 0195
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 19 April 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every Site you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
• Identity Data includes first name, maiden name, last name, title and date of birth.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and Services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site.
• Profile Data includes your unique account reference number, purchases or orders made by you, preferences, feedback and survey responses.
• Right to erasure: You may have a right to erasure, which is more commonly known as the ‘right to be forgotten’. This means that in certain circumstances you can require Welgo to delete personal information held about you. • Ability to restrict processing: You may also have the right to require Welgo to restrict Welgo’s use of your personal information in certain circumstances. This may apply, for example, where you have notified Welgo that the information Welgo holds about you is incorrect and you would like Welgo to stop using such information until Welgo has verified that it is accurate. • Right to data portability: You may have the right to receive personal data Welgo holds about you in a format that enables you to transfer such information to another data controller (e.g. such as another service provider).
• Review by an independent authority: You will always have the right to lodge a complaint with a supervisory body, including ICO as listed above. • Preventing direct marketing: Welgo does not sell your personal data. From time to time, Welgo may send emails containing information about new features and other news about us. This is considered direct marketing. Welgo will always inform you if Welgo intends to use your personal data or if Welgo intends to disclose your information to any third party for such purposes. • Objecting to other uses of your information: You may also have the right to object to Welgo’s use of your information in other circumstances. In particular, where you have consented to Welgo’s use of your personal data, you have the right to withdraw such consent at any time. If you would like further information on how you can exercise these rights, please email us at email@example.com. No fee usually required You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.